HELP CENTRE
Frequently Asked Questions
Everything about our candles, care, delivery and gifting — and if you can't find your answer here, we're one message away.
Our Candles
Products & Craft
What makes CraftCloudIndia candles premium?
CraftCloudIndia premium scented candles are handcrafted using high-quality wax blends and fine long-lasting fragrances. Unlike mass-produced candles, each CraftCloudIndia candle is designed with elegant aesthetics, superior fragrance throw, and extended burn time to create a luxury home ambiance experience.
Are CraftCloudIndia candles handmade in India?
Yes. All CraftCloudIndia candles are 100% handcrafted in India by skilled artisans. We focus on craftsmanship, fragrance balance, and premium finishing to deliver true handmade luxury candles.
What type of wax do you use?
We use premium-grade wax blends selected for:
- Cleaner burn
- Better fragrance throw
- Smooth finish
- Longer burn time
Our focus is quality and performance in every pour.
What types of premium candles does CraftCloudIndia offer?
CraftCloudIndia offers a wide range of luxury candle styles including:
- Jar candles
- Pillar candles
- Urli candles
- Floral designer candles
- Decorative moulded candles
Each candle combines aesthetic design with long-lasting fragrance performance.
Do CraftCloudIndia candles have strong fragrance?
CraftCloudIndia candles are infused with fine fragrance oils designed to provide a balanced, long-lasting scent. The fragrance gently fills the room without being overpowering, making them ideal for bedrooms, living rooms, meditation spaces, and festive décor.
Do you offer different fragrance options?
Yes! We offer a curated range of unique aroma blends — from floral and calming to festive and warm notes. Our collection evolves seasonally to keep your space feeling fresh and inspiring.
Are your candles eco-friendly?
We prioritize quality and responsible sourcing. Our wax and materials are carefully selected to ensure cleaner burning and minimal soot when used correctly.
Why choose CraftCloudIndia over other candle brands?
Because CraftCloudIndia is more than just a candle:
- It’s handcrafted luxury.
- It’s premium fragrance artistry.
- It’s elegant home décor.
- It’s made in India with passion.
- It transforms spaces into serene aromatic sanctuaries.
Care & Burning
Candle Care
How long do CraftCloudIndia scented candles burn?
Burn time varies depending on size and type:
- Jar candles: 25–50 hours
- Pillar candles: 30–70 hours
- Urli candles: 8–20 hours
Every product page mentions exact burn time details to help customers choose the right candle.
How should I take care of my candle?
For best performance:
- Let the wax melt fully across the surface on first burn (prevents tunneling)
- Trim wick before every use
- Store in a cool, dry place
- Keep away from direct sunlight
Proper care ensures a longer and cleaner burn.
Orders & Delivery
Shipping, Tracking & Returns
Do you ship across India?
Yes — we deliver pan-India through trusted courier partners. Since every candle is hand-poured and made to order in small batches, dispatch timelines can vary by product; your order confirmation will have the details.
How can I track my order?
As soon as your order ships, you'll receive an email with tracking details. If you need help with an order, email craftcloudindia.connect@gmail.com or WhatsApp us at +91 70441 70239 with your order number.
What is your return and refund policy?
Because every candle is handmade to order, please see our Return & Refund Policy for eligibility and timelines. If your order arrives damaged, contact us right away with photos and we'll make it right.
Gifting
Gifting & Bulk Orders
Are CraftCloudIndia candles suitable for gifting?
Definitely. CraftCloudIndia candles are designed to be luxury gifting essentials for:
- Weddings
- Festivals (Diwali, New Year)
- Corporate gifting
- Housewarming
- Birthdays & anniversaries
Elegant design + premium fragrance = a gift that feels thoughtful and memorable.
Do you accept bulk or corporate orders?
Yes. CraftCloudIndia offers customized bulk and corporate gifting options including:
- Custom fragrance blends
- Branded packaging
- Festive collections
- Wedding and event customization
Request a quote through our Personalised Orders page — we respond within 24 hours.
STILL NEED HELP?
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Reach us by email, phone or WhatsApp — we respond within 24 hours, Mon–Sat.